Man and Van Service Terms and Conditions

These Terms and Conditions set out the basis on which our man and van removal services are supplied within the United Kingdom. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person or business that books the man and van service.

Company means the provider of the man and van removal services.

Services means the transport, loading, unloading, and associated removal services provided by the Company.

Vehicle means the van or other vehicle used to carry out the Services.

Goods means the items, belongings, or property to be moved, transported, or handled under these Terms and Conditions.

2. Scope of Services

The Company provides man and van services for domestic and commercial removals, including but not limited to household moves, small office moves, collection and delivery of items, and general transport of Goods. The exact scope of Services for each booking will be described in the booking confirmation based on the information provided by the Customer.

The Company does not routinely provide professional packing, dismantling, or reassembly of furniture unless this has been expressly agreed in advance as part of the booking. Where such additional services are agreed, they will be subject to these Terms and may incur additional charges.

3. Booking Process

All bookings for the Services must be made in advance. The Customer is responsible for providing accurate and complete information about the collection and delivery addresses, access conditions, the nature and quantity of Goods, and any special requirements.

Bookings may be subject to a minimum hire period. The Company will confirm the start time, estimated duration, and applicable charges at the time of booking. Any quotation is based on the information supplied by the Customer and is not binding if that information is later found to be inaccurate or incomplete.

A booking is only confirmed once the Customer has accepted the quotation and, where required, paid any deposit or prepayment requested by the Company. The Company reserves the right to refuse or cancel any booking at its reasonable discretion, for example where access is unsafe, the Goods are not suitable for transport in the Vehicle, or the Customer has not complied with these Terms and Conditions.

4. Customer Responsibilities

The Customer must ensure that all Goods are ready for transport at the agreed start time, unless packing or dismantling services have been included in the booking. The Customer must ensure that all Goods are adequately packed, protected, and labelled where necessary, particularly fragile or high value items.

The Customer is responsible for arranging suitable access at both the collection and delivery locations. This includes ensuring that there is sufficient space for the Vehicle to park lawfully and safely, that any necessary parking suspensions or permits have been arranged, and that stairways, lifts, and corridors are clear. Any additional costs or waiting time arising from lack of access or parking restrictions may be charged to the Customer.

The Customer must not ask the Company or its personnel to carry out any illegal or unsafe activities, including moving items through windows or other access points that present an unreasonable risk of damage or injury. The Company may refuse to move any item that it reasonably considers unsafe, excessively heavy, or unsuitable for the available access.

5. Items Not Permitted or Restricted

The Customer must not include in the Goods any items which are hazardous, illegal, or unsafe to transport. Such items include but are not limited to flammable or explosive substances, firearms or weapons, drugs or illegal substances, toxic or corrosive materials, gas cylinders, and any items which are likely to cause damage, contamination, or harm.

Perishable or temperature sensitive items, including food, plants, or refrigerated goods, are carried only at the Customer's risk and should be disclosed in advance. The Company may refuse to carry cash, jewellery, precious stones, watches, important documents, or other valuable items unless specifically agreed and appropriately insured.

6. Charges and Payments

Charges for the Services may be based on a fixed price quotation, an hourly rate, distance, volume, or a combination of these, as set out in the booking confirmation. Any additional work requested on the day of the move that was not included in the original quotation may incur extra charges.

The Customer agrees to pay all charges in full, in the manner and at the time specified in the booking confirmation. The Company may require a deposit or partial prepayment to secure the booking, with the balance payable on or before completion of the Services.

If payment is not made when due, the Company may withhold completion of the Services and may charge interest on overdue amounts at a reasonable rate until payment is received. Where payment is to be made by a business Customer on invoice, the terms of payment will be specified in the invoice and will usually be due within a stated number of days.

7. Changes to Bookings

If the Customer wishes to change the date, time, locations, or scope of the Services, they must notify the Company as soon as reasonably possible. All changes are subject to availability and the Company is not obliged to accommodate any requested change.

Significant changes, such as additional addresses, extra Goods, or extended working time, may alter the price. The Company will inform the Customer of any revised charges, and the Customer's acceptance of the updated quotation or charges will be required before the amended Services are carried out.

8. Cancellations and Refunds

The Customer may cancel a booking by giving notice to the Company. Any cancellation must be communicated using the same method used for booking, or another method accepted by the Company. The time at which the cancellation notice is received will determine any charges due.

The Company may apply a cancellation fee, particularly where the booking is cancelled at short notice. If the Customer cancels with sufficient notice, the Company may refund any deposit or prepayment, less any reasonable administrative costs. Where cancellation occurs close to the scheduled start time, the Company may retain part or all of the deposit or charge a minimum call out fee to cover its costs, including loss of opportunity to undertake other work.

The Company reserves the right to cancel or postpone the Services due to circumstances beyond its control, such as severe weather, vehicle breakdown, illness, or other events that make it unsafe or impracticable to carry out the move. In such cases, the Company will use reasonable efforts to offer an alternative date or time. If no suitable alternative can be agreed, any prepayments for Services not provided will be refunded.

9. Service Timing and Delays

The Company will use reasonable care to attend at the agreed start time and complete the Services within a reasonable period. However, time is not of the essence and the Company cannot guarantee exact arrival or completion times, which may be affected by traffic, weather, road closures, or other factors outside the Company's control.

The Company is not liable for any indirect or consequential loss suffered by the Customer as a result of delays, including loss of earnings, missed appointments, or additional accommodation costs, unless expressly agreed in writing.

10. Liability for Loss or Damage

The Company will exercise reasonable skill and care in handling, loading, transporting, and unloading the Goods. In the event of loss of or damage to Goods caused by the Company's negligence, the Company's liability shall be limited in accordance with these Terms and any applicable insurance arrangements.

The Company will not be liable for any loss or damage to Goods arising from the following causes. Poor or inadequate packing by the Customer. Normal wear and tear, atmospheric conditions, or gradual deterioration. Pre existing damage, defects, or inherent vice in the Goods. Handling of items against the advice of the Company. Restricted access, including narrow stairways or doorways, where moving the item without risk of damage is not possible. Actions or omissions of the Customer or any third party.

Liability for any loss or damage, whether arising in contract, tort, or otherwise, shall in all cases be limited to a reasonable amount relative to the value of the affected Goods and the total price of the Services. The Company does not accept liability for indirect or consequential loss, including loss of profit, loss of opportunity, or emotional distress.

11. Customer Inspection and Claims

The Customer should inspect the Goods and the premises at the completion of the Services and notify the Company immediately of any visible damage or missing items. Where the Customer does not raise any issue at the time, it may be more difficult to investigate and determine the cause of any alleged loss or damage.

Any claim for loss or damage must be made to the Company in writing within a reasonable period after the Services have been completed. The Customer must provide sufficient details of the claim, including the nature of the damage, the items affected, and supporting evidence such as photographs or receipts. The Company will investigate any properly made claim and, where appropriate, may offer repair, replacement, or a monetary settlement in full and final resolution of the matter.

12. Insurance

The Company will maintain appropriate insurance policies as required by law for the operation of its vehicles and business. Any additional cover for Goods in transit may be subject to limitations and exclusions. The Customer is advised to obtain their own insurance for high value or particularly fragile items, as the Company's liability will be limited in accordance with these Terms.

13. Waste, Disposal, and Environmental Regulations

The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste disposal or rubbish clearance contractor unless this is explicitly agreed as part of the booking.

Where the Customer requests disposal of certain items, the Company may arrange lawful disposal at an authorised facility. This may incur additional fees, including charges levied by disposal sites. The Customer must not request the Company to dispose of items in an unlawful manner, such as fly tipping or leaving waste where it is not permitted.

Certain types of waste, including electrical equipment, hazardous materials, and items subject to specific disposal schemes, may require special handling and additional charges. The Customer is responsible for informing the Company in advance if such items are to be removed or disposed of.

14. Health and Safety

The Company will comply with relevant health and safety requirements and expects the Customer to do the same. The Customer must ensure that the working environment is safe and that any known hazards are disclosed to the Company before the Services commence.

The Company may suspend or modify the Services if it reasonably considers that health and safety is at risk, for example due to unsafe access, structural issues, aggressive behaviour, or the presence of dangerous materials. In such circumstances, the Company may still charge for time already spent and any unavoidable costs incurred.

15. Conduct and Access to Premises

The Customer must ensure that an authorised person is present at the collection and delivery addresses for the duration of the Services, unless otherwise agreed. The authorised person must be able to give instructions, confirm the work to be carried out, and sign any relevant paperwork.

The Customer is responsible for ensuring that the Company has permission to enter and work at the premises. The Company will not be responsible for any dispute relating to ownership or access rights to the properties involved.

16. Force Majeure

The Company will not be liable for any failure or delay in performing the Services where such failure or delay is caused by events beyond its reasonable control. Such events may include severe weather, natural disasters, war, civil unrest, acts of terrorism, industrial action, road closures, utility failures, epidemics, or government restrictions.

Where a force majeure event occurs, the Company will notify the Customer as soon as reasonably possible and may suspend or reschedule the Services. Any prepaid amounts for Services not provided due to a force majeure event will be dealt with fairly, taking into account the costs already incurred by the Company.

17. Data Protection and Privacy

The Company will collect and use personal information provided by the Customer in order to arrange and deliver the Services, handle payments, and communicate regarding bookings. Personal information will be handled in accordance with applicable data protection laws in the United Kingdom.

The Customer's details will not be sold to third parties. However, the Company may share certain information with partners or subcontractors where necessary to provide the Services, such as independent drivers or additional vehicles engaged to complete the move.

18. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should contact the Company promptly to raise their concerns. The Company will seek to resolve complaints through discussion and, where appropriate, corrective action or a reasonable gesture of goodwill.

In the event of a dispute that cannot be resolved directly, the parties may consider mediation or other forms of alternative dispute resolution before pursuing court proceedings, where appropriate and proportionate.

19. Variation of Terms

The Company may amend these Terms and Conditions from time to time. The version in force at the time the Customer makes a booking will apply to that booking, unless a change is required by law or regulation in which case the updated provisions may apply.

20. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.

21. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.